Sign in & password help
Use the secure portal for sign-in. If you have forgotten your password, use the account recovery flow rather than creating a new account.
Partner sign in →Forgot password →
Support Center
Help for agency users, providers, and administrators.
Start with the most common account and workflow questions below. For an operational issue that cannot be resolved here, contact the Soteria’s Key support channel.
Forgot password →
Search & matching guidance
Review how placement needs become viable options and why Best Viable Placement is not the same as nearest-provider sorting.
Review the workflow →Availability & provider records
Understand how discovery data, source provenance, operational availability, and provider acceptance are handled separately.
Provider guidance →Frequently asked questions
Common operational questions.
Why is a provider listed if availability is not shown?
Provider discovery information and operational availability are different data types. A verified provider may be discoverable even when Soteria’s Key does not have an appropriate current availability signal.
Does a search result mean the provider accepted the placement?
No. A result can identify a viable option, but provider acceptance remains a separate operational step in the placement workflow.
Why might a farther provider rank above a closer one?
Best Viable Placement is designed to consider fit as well as proximity. Eligibility, services, provider capabilities, geography, and current operational information can make a farther option more workable.
Who can use the operational portal?
Operational access is for authorized users within participating organizations. Access and permissions are controlled through the organization’s deployment and account configuration.
What should I do if provider information appears incorrect?
Do not rely on information you believe is inaccurate. Use the support channel so the record and its source can be reviewed before it is treated as operationally useful.
Does Soteria’s Key replace emergency response or professional judgment?
No. The platform supports placement coordination and decision-making workflows; it does not replace emergency procedures, provider authority, agency policy, or professional judgment.
Still need help?
For access problems, provider-data concerns, or operational troubleshooting, email olivia@sunflowerskey.com or call toll-free at (833) 762-6313.
Evaluating Soteria’s Key?
Support is for existing operational questions. New agencies and evaluation teams can request a product demonstration instead.